FAQ
Do you receive the warranty card after a repair during the warranty period?
Yes. As stated on the warranty card: “This warranty is valid for one service within 12 months, and after use the warranty card is collected from the customer.”
How does the quality of spare parts used in repairs compare to the original parts?
The page repeats the warranty note here; no separate quality statement is provided.
Is purchasing spare parts only possible in person?
No. You can order by contacting the nearest after-sales service center and choose shipping (post, freight, Tipax, etc.).
Do we pay any fees when receiving warranty service?
Only for consumables, standard equipment, and accessories listed on the device’s warranty card.
How long is the test period after a repair?
Up to 72 hours after delivery; if the issue persists, visit the service center.
How long after purchase can we use after-sales service?
Five years of after-sales service for all devices.
What voids the warranty?
- Serial mismatch/damage;
- missing purchase date or store stamp;
- opening the device outside PUKA service centers;
- damage from impacts; consumables/accessories aren’t covered;
- damage from power surges, overloading, misuse, or non-standard accessories.
Can we buy directly from the company?
PUKA and MJS products are sold only through authorized agents.
How to obtain a dealership?
Submit the dealership application form; after marketing/sales review and qualification, cooperation begins.
What are service center working hours?
Tehran central workshop:
• First half of the year: Sat–Wed 9:00–18:00; Thu 9:00–14:00.
• Second half: Sat–Wed 8:00–17:00; Thu 8:00–14:00.
Other centers: mornings 9:00–13:00, evenings 16:00–20:00 (may vary by city/climate).
Grease vs. oil demolition hammers—what’s the difference?
Grease-type is more suitable for hot climates.
Difference between H1603 (rotary) and H1601 (armature) breakers?
H1603 has lower wear; mechanics are the same, electronics differ. Because H1603 has an electronic board, it must run on mains power (not other generators).
