{"id":35394,"date":"2025-07-26T11:35:23","date_gmt":"2025-07-26T08:05:23","guid":{"rendered":"https:\/\/puk.2ba.re\/faq\/"},"modified":"2025-09-29T18:49:03","modified_gmt":"2025-09-29T15:19:03","slug":"faq","status":"publish","type":"page","link":"http:\/\/pukka.ir\/en\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"35394\" class=\"elementor elementor-35394 elementor-35144\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"e-con-top elementor-element elementor-element-1b6abb0e e-con-full e-flex e-con e-parent\" data-id=\"1b6abb0e\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-080a1c9 elementor-widget elementor-widget-heading\" data-id=\"080a1c9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">FAQ<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e8e303b elementor-widget elementor-widget-n-accordion\" data-id=\"e8e303b\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;default_state&quot;:&quot;expanded&quot;,&quot;max_items_expended&quot;:&quot;one&quot;,&quot;n_accordion_animation_duration&quot;:{&quot;unit&quot;:&quot;ms&quot;,&quot;size&quot;:400,&quot;sizes&quot;:[]}}\" data-widget_type=\"nested-accordion.default\">\n\t\t\t\t\t\t\t<div class=\"e-n-accordion\" aria-label=\"Accordion. Open links with Enter or Space, close with Escape, and navigate with Arrow Keys\">\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-2440\" class=\"e-n-accordion-item\" open>\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"1\" tabindex=\"0\" aria-expanded=\"true\" aria-controls=\"e-n-accordion-item-2440\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><h2 class=\"e-n-accordion-item-title-text\"> Do you receive the warranty card after a repair during the warranty period? <\/h2><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div class=\"rey-lazyBg elementor-element elementor-element-58b5cb9 e-con-full e-flex e-con e-child\" role=\"region\" aria-labelledby=\"e-n-accordion-item-2440\" data-id=\"58b5cb9\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-74daa64 elementor-widget elementor-widget-text-editor\" data-id=\"74daa64\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p data-start=\"58\" data-end=\"301\">Yes. As stated on the warranty card: \u201cThis warranty is valid for one service within 12 months, and after use the warranty card is collected from the customer.\u201d<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-2441\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"2\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-2441\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><h2 class=\"e-n-accordion-item-title-text\"> How does the quality of spare parts used in repairs compare to the original parts? <\/h2><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div class=\"rey-lazyBg elementor-element elementor-element-85157a6 e-con-full e-flex e-con e-child\" role=\"region\" aria-labelledby=\"e-n-accordion-item-2441\" data-id=\"85157a6\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-2726515 elementor-widget elementor-widget-text-editor\" data-id=\"2726515\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>The page repeats the warranty note here; no separate quality statement is provided.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-2442\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"3\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-2442\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><h2 class=\"e-n-accordion-item-title-text\"> Is purchasing spare parts only possible in person? <\/h2><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-2442\" class=\"elementor-element elementor-element-41e8113 e-con-full e-flex e-con e-child\" data-id=\"41e8113\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-0569da9 elementor-widget elementor-widget-text-editor\" data-id=\"0569da9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>No. You can order by contacting the nearest after-sales service center and choose shipping (post, freight, Tipax, etc.).<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-2443\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"4\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-2443\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><h2 class=\"e-n-accordion-item-title-text\"> Do we pay any fees when receiving warranty service? <\/h2><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-2443\" class=\"elementor-element elementor-element-3e90389 e-con-full e-flex e-con e-child\" data-id=\"3e90389\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-b85461c elementor-widget elementor-widget-text-editor\" data-id=\"b85461c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<div class=\"card\"><div id=\"collapse-3\" class=\"collapse show\" role=\"tabpanel\" aria-labelledby=\"heading-3\" data-bs-parent=\"#accordion\"><div class=\"card-body\"><div class=\"card\"><div id=\"collapse-3\" class=\"collapse show\" role=\"tabpanel\" aria-labelledby=\"heading-3\" data-bs-parent=\"#accordion\"><div class=\"card-body\"><p>Only for consumables, standard equipment, and accessories listed on the device\u2019s warranty card.<\/p><\/div><\/div><\/div><\/div><\/div><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-2444\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"5\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-2444\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><h2 class=\"e-n-accordion-item-title-text\"> How long is the test period after a repair? <\/h2><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-2444\" class=\"elementor-element elementor-element-a01e12d e-con-full e-flex e-con e-child\" data-id=\"a01e12d\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-439d546 elementor-widget elementor-widget-text-editor\" data-id=\"439d546\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<div class=\"card\"><div id=\"collapse-3\" class=\"collapse show\" role=\"tabpanel\" aria-labelledby=\"heading-3\" data-bs-parent=\"#accordion\"><div class=\"card-body\"><div class=\"card\"><div id=\"collapse-3\" class=\"collapse show\" role=\"tabpanel\" aria-labelledby=\"heading-3\" data-bs-parent=\"#accordion\"><div class=\"card-body\"><p>Up to 72 hours after delivery; if the issue persists, visit the service center.<\/p><\/div><\/div><\/div><\/div><\/div><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-2445\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"6\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-2445\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><h2 class=\"e-n-accordion-item-title-text\"> How long after purchase can we use after-sales service? <\/h2><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-2445\" class=\"elementor-element elementor-element-62a1ce5 e-con-full e-flex e-con e-child\" data-id=\"62a1ce5\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-48196d3 elementor-widget elementor-widget-text-editor\" data-id=\"48196d3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<div class=\"card\"><div id=\"collapse-3\" class=\"collapse show\" role=\"tabpanel\" aria-labelledby=\"heading-3\" data-bs-parent=\"#accordion\"><div class=\"card-body\"><div class=\"card\"><div id=\"collapse-3\" class=\"collapse show\" role=\"tabpanel\" aria-labelledby=\"heading-3\" data-bs-parent=\"#accordion\"><div class=\"card-body\"><div class=\"card\"><div id=\"collapse-5\" class=\"collapse show\" role=\"tabpanel\" aria-labelledby=\"heading-5\" data-bs-parent=\"#accordion\"><div class=\"card-body\"><p>Five years of after-sales service for all devices.<\/p><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-2446\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"7\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-2446\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><h2 class=\"e-n-accordion-item-title-text\"> What voids the warranty? <\/h2><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-2446\" class=\"elementor-element elementor-element-ed3363e e-con-full e-flex e-con e-child\" data-id=\"ed3363e\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-f05b75b elementor-widget elementor-widget-text-editor\" data-id=\"f05b75b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<div class=\"card\"><div id=\"collapse-3\" class=\"collapse show\" role=\"tabpanel\" aria-labelledby=\"heading-3\" data-bs-parent=\"#accordion\"><div class=\"card-body\"><div class=\"card\"><div id=\"collapse-3\" class=\"collapse show\" role=\"tabpanel\" aria-labelledby=\"heading-3\" data-bs-parent=\"#accordion\"><div class=\"card-body\"><div class=\"card\"><div id=\"collapse-5\" class=\"collapse show\" role=\"tabpanel\" aria-labelledby=\"heading-5\" data-bs-parent=\"#accordion\"><div class=\"card-body\"><ul><li>Serial mismatch\/damage;<\/li><li>missing purchase date or store stamp;<\/li><li>opening the device outside PUKA service centers;<\/li><li>damage from impacts; consumables\/accessories aren\u2019t covered;<\/li><li>damage from power surges, overloading, misuse, or non-standard accessories.<\/li><\/ul><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-2447\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"8\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-2447\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><h2 class=\"e-n-accordion-item-title-text\"> Can we buy directly from the company? <\/h2><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-2447\" class=\"elementor-element elementor-element-8567bb5 e-con-full e-flex e-con e-child\" data-id=\"8567bb5\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-06479e6 elementor-widget elementor-widget-text-editor\" data-id=\"06479e6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<div class=\"card\"><div id=\"collapse-3\" class=\"collapse show\" role=\"tabpanel\" aria-labelledby=\"heading-3\" data-bs-parent=\"#accordion\"><div class=\"card-body\"><div class=\"card\"><div id=\"collapse-3\" class=\"collapse show\" role=\"tabpanel\" aria-labelledby=\"heading-3\" data-bs-parent=\"#accordion\"><div class=\"card-body\"><div class=\"card\"><div id=\"collapse-5\" class=\"collapse show\" role=\"tabpanel\" aria-labelledby=\"heading-5\" data-bs-parent=\"#accordion\"><div class=\"card-body\"><p>PUKA and MJS products are sold only through authorized agents.<\/p><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-2448\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"9\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-2448\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><h2 class=\"e-n-accordion-item-title-text\"> How to obtain a dealership? <\/h2><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-2448\" class=\"elementor-element elementor-element-57a3ce7 e-con-full e-flex e-con e-child\" data-id=\"57a3ce7\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-849cd31 elementor-widget elementor-widget-text-editor\" data-id=\"849cd31\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<div class=\"card\"><div id=\"collapse-3\" class=\"collapse show\" role=\"tabpanel\" aria-labelledby=\"heading-3\" data-bs-parent=\"#accordion\"><div class=\"card-body\"><div class=\"card\"><div id=\"collapse-3\" class=\"collapse show\" role=\"tabpanel\" aria-labelledby=\"heading-3\" data-bs-parent=\"#accordion\"><div class=\"card-body\"><div class=\"card\"><div id=\"collapse-5\" class=\"collapse show\" role=\"tabpanel\" aria-labelledby=\"heading-5\" data-bs-parent=\"#accordion\"><div class=\"card-body\"><p>Submit the dealership application form; after marketing\/sales review and qualification, cooperation begins.<\/p><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-2449\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"10\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-2449\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><h2 class=\"e-n-accordion-item-title-text\"> What are service center working hours? <\/h2><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-2449\" class=\"elementor-element elementor-element-6edabe4 e-con-full e-flex e-con e-child\" data-id=\"6edabe4\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-4dce3f1 elementor-widget elementor-widget-text-editor\" data-id=\"4dce3f1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<div class=\"card\"><div id=\"collapse-3\" class=\"collapse show\" role=\"tabpanel\" aria-labelledby=\"heading-3\" data-bs-parent=\"#accordion\"><div class=\"card-body\"><div class=\"card\"><div id=\"collapse-3\" class=\"collapse show\" role=\"tabpanel\" aria-labelledby=\"heading-3\" data-bs-parent=\"#accordion\"><div class=\"card-body\"><div class=\"card\"><div id=\"collapse-5\" class=\"collapse show\" role=\"tabpanel\" aria-labelledby=\"heading-5\" data-bs-parent=\"#accordion\"><div class=\"card-body\"><p>Tehran central workshop:<br data-start=\"1692\" data-end=\"1695\" data-is-only-node=\"\" \/>\u2022 First half of the year: Sat\u2013Wed 9:00\u201318:00; Thu 9:00\u201314:00.<br data-start=\"1758\" data-end=\"1761\" \/>\u2022 Second half: Sat\u2013Wed 8:00\u201317:00; Thu 8:00\u201314:00.<br data-start=\"1813\" data-end=\"1816\" \/>Other centers: mornings 9:00\u201313:00, evenings 16:00\u201320:00 (may vary by city\/climate).<\/p><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-24410\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"11\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-24410\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><h2 class=\"e-n-accordion-item-title-text\"> Grease vs. oil demolition hammers\u2014what\u2019s the difference? <\/h2><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-24410\" class=\"elementor-element elementor-element-ff48445 e-con-full e-flex e-con e-child\" data-id=\"ff48445\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-70bc047 elementor-widget elementor-widget-text-editor\" data-id=\"70bc047\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<div class=\"card\"><div id=\"collapse-3\" class=\"collapse show\" role=\"tabpanel\" aria-labelledby=\"heading-3\" data-bs-parent=\"#accordion\"><div class=\"card-body\"><div class=\"card\"><div id=\"collapse-3\" class=\"collapse show\" role=\"tabpanel\" aria-labelledby=\"heading-3\" data-bs-parent=\"#accordion\"><div class=\"card-body\"><div class=\"card\"><div id=\"collapse-5\" class=\"collapse show\" role=\"tabpanel\" aria-labelledby=\"heading-5\" data-bs-parent=\"#accordion\"><div class=\"card-body\"><p>Grease-type is more suitable for hot climates.<\/p><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-24411\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"12\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-24411\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><h2 class=\"e-n-accordion-item-title-text\"> Difference between H1603 (rotary) and H1601 (armature) breakers? <\/h2><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-24411\" class=\"elementor-element elementor-element-72439a9 e-con-full e-flex e-con e-child\" data-id=\"72439a9\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-9b7a80b elementor-widget elementor-widget-text-editor\" data-id=\"9b7a80b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<div class=\"card\"><div id=\"collapse-3\" class=\"collapse show\" role=\"tabpanel\" aria-labelledby=\"heading-3\" data-bs-parent=\"#accordion\"><div class=\"card-body\"><div class=\"card\"><div id=\"collapse-3\" class=\"collapse show\" role=\"tabpanel\" aria-labelledby=\"heading-3\" data-bs-parent=\"#accordion\"><div class=\"card-body\"><div class=\"card\"><div id=\"collapse-5\" class=\"collapse show\" role=\"tabpanel\" aria-labelledby=\"heading-5\" data-bs-parent=\"#accordion\"><div class=\"card-body\"><p>H1603 has lower wear; mechanics are the same, electronics differ. Because H1603 has an electronic board, it must run on mains power (not other generators).<\/p><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<script type=\"application\/ld+json\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@type\":\"FAQPage\",\"mainEntity\":[{\"@type\":\"Question\",\"name\":\"Do you receive the warranty card after a repair during the warranty period?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"Yes. As stated on the warranty card: \\u201cThis warranty is valid for one service within 12 months, and after use the warranty card is collected from the customer.\\u201d\"}},{\"@type\":\"Question\",\"name\":\"How does the quality of spare parts used in repairs compare to the original parts?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"The page repeats the warranty note here; no separate quality statement is provided.\"}},{\"@type\":\"Question\",\"name\":\"Is purchasing spare parts only possible in person?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"No. You can order by contacting the nearest after-sales service center and choose shipping (post, freight, Tipax, etc.).\"}},{\"@type\":\"Question\",\"name\":\"Do we pay any fees when receiving warranty service?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"Only for consumables, standard equipment, and accessories listed on the device\\u2019s warranty card.\"}},{\"@type\":\"Question\",\"name\":\"How long is the test period after a repair?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"Up to 72 hours after delivery; if the issue persists, visit the service center.\"}},{\"@type\":\"Question\",\"name\":\"How long after purchase can we use after-sales service?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"Five years of after-sales service for all devices.\"}},{\"@type\":\"Question\",\"name\":\"What voids the warranty?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"Serial mismatch\\\/damage;missing purchase date or store stamp;opening the device outside PUKA service centers;damage from impacts; consumables\\\/accessories aren\\u2019t covered;damage from power surges, overloading, misuse, or non-standard accessories.\"}},{\"@type\":\"Question\",\"name\":\"Can we buy directly from the company?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"PUKA and MJS products are sold only through authorized agents.\"}},{\"@type\":\"Question\",\"name\":\"How to obtain a dealership?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"Submit the dealership application form; after marketing\\\/sales review and qualification, cooperation begins.\"}},{\"@type\":\"Question\",\"name\":\"What are service center working hours?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"Tehran central workshop:\\u2022 First half of the year: Sat\\u2013Wed 9:00\\u201318:00; Thu 9:00\\u201314:00.\\u2022 Second half: Sat\\u2013Wed 8:00\\u201317:00; Thu 8:00\\u201314:00.Other centers: mornings 9:00\\u201313:00, evenings 16:00\\u201320:00 (may vary by city\\\/climate).\"}},{\"@type\":\"Question\",\"name\":\"Grease vs. oil demolition hammers\\u2014what\\u2019s the difference?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"Grease-type is more suitable for hot climates.\"}},{\"@type\":\"Question\",\"name\":\"Difference between H1603 (rotary) and H1601 (armature) breakers?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"H1603 has lower wear; mechanics are the same, electronics differ. Because H1603 has an electronic board, it must run on mains power (not other generators).\"}}]}<\/script>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>FAQ Do you receive the warranty card after a repair during the warranty period? Yes. As stated on the warranty card: \u201cThis warranty is valid for one service within 12 months, and after use the warranty card is collected from the customer.\u201d How does the quality of spare parts used in repairs compare to the [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"template-compact.php","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-35394","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"http:\/\/pukka.ir\/en\/wp-json\/wp\/v2\/pages\/35394","targetHints":{"allow":["GET"]}}],"collection":[{"href":"http:\/\/pukka.ir\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"http:\/\/pukka.ir\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"http:\/\/pukka.ir\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"http:\/\/pukka.ir\/en\/wp-json\/wp\/v2\/comments?post=35394"}],"version-history":[{"count":0,"href":"http:\/\/pukka.ir\/en\/wp-json\/wp\/v2\/pages\/35394\/revisions"}],"wp:attachment":[{"href":"http:\/\/pukka.ir\/en\/wp-json\/wp\/v2\/media?parent=35394"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}